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Post by tonib on Nov 24, 2013 19:55:09 GMT
I think an email (not PM) will work but I think the reporting mechanism will but neither probably until Monday. FB won't make any difference until then either I suspect.
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Post by scallywag on Nov 24, 2013 20:16:40 GMT
The security log only shows you who did what, like SW deleted a post called *** or tonib edited the post should we have active moderation. Date and time but no details !! x what was previously there
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Post by teegiebear on Nov 25, 2013 10:32:35 GMT
I used to moderate a very busy forum and there was three of us that done it.
As long as the mods all agree on what they're doing it generally works. We normally just put a mention to watch the tone and if ignored the post would be locked. It could become a very b**chy forum at times.
I'd be happy to help moderate but I don't think your pet would allow unknown people to represent them
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Post by tingler on Nov 26, 2013 5:40:46 GMT
. how can a poll of 13 votes be taken seriously by admin at this rate ? You've answered part of your own question admin don't seem to take the forum seriously, how often do you see a team member on line?  ? NOT VERYI'm all for having mods/admins...but they need to be active-or seen to be visiting the forum regularly whereby they can answer any PM's questions that have arisen in their absence |
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Post by Your Pet on Nov 26, 2013 12:52:54 GMT
Offering moderation rights to members (non staff) opens an entire can of worms that I am not prepared to open, for both the protection of us and for the chosen moderator.
ProBoards does not auto email you when threads are reported, which isn't helpful as that particular thread could have been dealt with very quickly over the weekend if it had been picked up. You can now report posts by emailing forum@yourpet.tv, but please still use the 'report' button.
I don't think it should be moderated intensely and providing the reaction time over weekends can be improved (though it is quite a rarity for this forum to explode in language like that), I think the system works where members report posts and moderate themselves that way.
Sorry to say but I do not see any major changes to staff engagement on the forum. Balancing the communication channels in print, online, newsletters, social media and the forum is something we pretty much do 7 days a week in our animal mad lives, early morning till evening, relative to the popularity of each outlet (including Christmas Day!). When we closed the forums on the main sites, the reasons for closing included lack of popularity, not functioning that well, social media taking over, membership log in issues and the forum dominated by complaints about the forum rather than talk of dogs and cats. We were on the verge of simply closing them altogether but there is a small cluster, perhaps 100 users in total, who really enjoyed the forums and so to provide a place for these users to go we launched this site. If you are happy to create conversations between yourselves, share stories etc. using this platform, then great. If we see a continual pattern of negative threads about the forum and/or how it is managed, or the expectation does not come up to user standards then the likelihood is the merit of keeping a forum open will once again be reviewed.
Hopefully the isolated issue that caused this has been buried and the forum can continue on a more positive nature, discussing dogs, cats and all things pet related.
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Post by Pawsforthought on Nov 26, 2013 13:16:56 GMT
It strikes me that if you are not enjoying hosting this forum due to complaints about how it is run, and since it is free, there's no harm to you in having user moderators. I'm not trying to push the idea, I'm just saying if you find it so horrible having a few complaints, perhaps you should be a little bit more open minded about our ideas on how things could be improved.
At the end of the day, after the sudden changeover and merging of the forums before, I don't feel secure about this forum in that you care enough about us as your forum members to keep the forum going for OUR sake and not yours.
I feel like moderators on a forum should be able to take some criticism and try and resolve the issues causing it, rather than threaten to close it down if the complaints continue.
I'm starting to feel a bit undervalued on a forum I've been loyal to for nearly 5 years now. I understand why you may feel a bit defensive having received a number of negative comments, and I don't mean to complain ever in order to hurt anyone's feelings or undermine the authority of the moderators on here, but I feel like as a moderator of a dog forum, you know you are subjecting yourself to the highly opinionated animal lovers on the internet, so it should be a given that many pinches of salt may be required, and things should just be dealt with.
This forum is very important in my life, and I think in others' lives, and we shouldn't just be forgotten. For some, this is a haven away from "real life" where they (we) can discuss the topic we are passionate about: our pets, without judgement. I have started to feel like the 'personal' feeling of the forum is ebbing away slightly.
We do need more active moderation, just someone checking in every now and then would be nice! I do hope the moderation is improved, as said.
Edit: If you need more staff to help balance all the things you have to, I'm free ;P
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Post by Your Pet on Nov 26, 2013 13:46:29 GMT
I feel like moderators on a forum should be able to take some criticism and try and resolve the issues causing it, rather than threaten to close it down if the complaints continue. Not what I'm saying, and certainly not a threat. I am trying to say it is what it is basically. If you are happy to continue using and participating in the forum then great, but if the forum does not meet expectation then yes it will be reviewed (if the issues causing dissatisfaction are not possible to resolve). It is not possible to make members moderators and the forum was never launched with the intention of more staff participation than current levels. |
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Post by Avansa on Nov 26, 2013 15:05:47 GMT
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Post by scallywag on Nov 26, 2013 15:06:39 GMT
If we see a continual pattern of negative threads about the forum and/or how it is managed, or the expectation does not come up to user standards then the likelihood is the merit of keeping a forum open will once again be reviewed. . Guys we asked the question and we got our answer, even thou it was not the answer we would have liked. We need to hope that we do not get too many issues on here that may cause offence, and if anything comes across offensive then maybe a quiet PM to that person explaining why you think the post should be edited etc would be the answer. I know I have done this in the past and the person apologised and sorted their post out. I like the forum, and have made some good pals on here to chit chat to and would hate to see the forum be closed down due to the constant moaning. The forum is after all linked to a Business, so guess we should just  and go back to enjoying the forum as it is, and put the past weekend behind us Maybe I have alienated my self saying this, but if I didn't I am sure someone else would have ?  |
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Post by Avansa on Nov 26, 2013 15:13:26 GMT
I just feel a bit like if we have any issues in the future, that we'll feel like we can't tell anyone about them and will just have to get on with it and basically, get over it, for risk of our forum being closed! I don't think we should have to just shut up and put up, I'm sorry. I understand the no members as moderators thing, because YourPet is a business, and might be misrepresented and all that crap, but I was really put out by that response! The fact is that the forum used to have more of an eye kept on it, and now that the more lucrative Facebook site has emerged, they just don't have the time. That's not necessarily anyone's fault, it's just a bit upsetting because having been on here for years, I CAN see it going further and further downhill, and I'm very certain that one day it will just cease to exist because no one will have the time to moderate it at ALL, and people could be posting all kinds of things that might harm their business or whatever. I'm sure everyone will make me out to be the big bad villain now, but I'm entitled to feel upset that a place that I care about SO much seems to be slowly slipping away  I'll shut up now. |
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Post by tonib on Nov 26, 2013 15:24:34 GMT
scallywag, you voiced what I was thinking. There are 2 types of moderators in a forum those with formal rights - in this case Bpgmedia staff and by all forum members, who by quiet posting/messaging can nip some things in the bud such that no drastic action needs to be taken. (I realise that wouldn't have happened in the problem this weekend) There will always be issues that members would like seen addressed & putting them forward for review is a positive thing but if all the forum consists of is moans (which it isn't yet) then it doesn't make it attractive to existing & potential new members. We need to go forward from this, as the position of Bpgmedia has been quite clearly put on the topic of moderation. Edit: Pawsforthought we crossed in posting - you aren't a villain by any means & I do believe if we have issues we will be able to voice them.
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Post by Your Pet on Nov 26, 2013 16:10:36 GMT
I just feel a bit like if we have any issues in the future, that we'll feel like we can't tell anyone about them and will just have to get on with it and basically, get over it, for risk of our forum being closed! I don't think we should have to just shut up and put up, I'm sorry. I understand the no members as moderators thing, because YourPet is a business, and might be misrepresented and all that crap, but I was really put out by that response! The fact is that the forum used to have more of an eye kept on it, and now that the more lucrative Facebook site has emerged, they just don't have the time. That's not necessarily anyone's fault, it's just a bit upsetting because having been on here for years, I CAN see it going further and further downhill, and I'm very certain that one day it will just cease to exist because no one will have the time to moderate it at ALL, and people could be posting all kinds of things that might harm their business or whatever. I'm sure everyone will make me out to be the big bad villain now, but I'm entitled to feel upset that a place that I care about SO much seems to be slowly slipping away I'll shut up now. Avansa, I've heard/read posts dating from three years ago about the forum slowly slipping away, this is what I'm trying to get at. The forums hosted on Dog/Cat were being filled with the same posts and now this one. Facebook (though never lucrative!?) has 23000 members on Your Dog and the forum has about 300, of which about 50 are highly active so yes Facebook does receive more attention (not devaluing you as forum members). Another member posted about another dog forum closing because of Facebook... it's the same for most forums that they not visited/contributed to as often as they used to be as other social media platforms have risen. I certainly don't want to close our forum, have no intention of doing so and therefore it will never be left unmoderated, but I don't want to run one that members seem dissatisfied with either, or they feel undervalued as it puts other members off from posting/joining and it takes away from the dog/cat chat. I'm not suggesting we won't listen to feedback but there is an element of having to move on from this particular issue, without perhaps the satisfactory response you were after because that cannot be provided. |
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Post by Avansa on Nov 26, 2013 16:57:45 GMT
I'm not even really talking about this issue any more  Thank you for your response. |
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Post by BorderTerrier on Nov 29, 2013 18:41:16 GMT
Offering moderation rights to members (non staff) opens an entire can of worms that I am not prepared to open, for both the protection of us and for the chosen moderator. ProBoards does not auto email you when threads are reported, which isn't helpful as that particular thread could have been dealt with very quickly over the weekend if it had been picked up. You can now report posts by emailing forum@yourpet.tv, but please still use the 'report' button. I don't think it should be moderated intensely and providing the reaction time over weekends can be improved (though it is quite a rarity for this forum to explode in language like that), I think the system works where members report posts and moderate themselves that way. Sorry to say but I do not see any major changes to staff engagement on the forum. Balancing the communication channels in print, online, newsletters, social media and the forum is something we pretty much do 7 days a week in our animal mad lives, early morning till evening, relative to the popularity of each outlet (including Christmas Day!). When we closed the forums on the main sites, the reasons for closing included lack of popularity, not functioning that well, social media taking over, membership log in issues and the forum dominated by complaints about the forum rather than talk of dogs and cats. We were on the verge of simply closing them altogether but there is a small cluster, perhaps 100 users in total, who really enjoyed the forums and so to provide a place for these users to go we launched this site. If you are happy to create conversations between yourselves, share stories etc. using this platform, then great. If we see a continual pattern of negative threads about the forum and/or how it is managed, or the expectation does not come up to user standards then the likelihood is the merit of keeping a forum open will once again be reviewed. Hopefully the isolated issue that caused this has been buried and the forum can continue on a more positive nature, discussing dogs, cats and all things pet related. Thank you for your response to this topic Your Pet. I appreciate it. If Admin declines the idea of member-mods, then there must be a good forum safety reason behind it. It was clever idea to have member moderators, but the current mods say no to this. It may be a response we don't agree with, however, its how it is. Now lets look to a brighter future for the forum, and hope that we come across no more, shall I say, abusive members. |
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Aug 11, 2024 20:01:15 GMT
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Aug 11, 2024 20:01:15 GMT
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