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Post by AnnaAmber on Nov 18, 2013 17:25:32 GMT
I subscribed to the Your Dog Magazine this year sometime (can't remember exactly) I haven't gotten the most recent issue (December one I think) yet, even though it's normally here by now...does anyone know if they email you or you get any notification of when you subscription is about to run out? I don't want to subscribe again to find I get two copies of the mag in the post!
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Post by BorderTerrier on Nov 18, 2013 17:51:10 GMT
Mine hasn't ran out yet as it is yearly and it was taken out last Xmas. I am assuming yours is yearly too? (or is that the only one you can take out?!? ). Have you tried contacting them? it may be an error made by your post office or it has got lost in the post. That has happened to me before (not just with YD) and they have sent me another one out as soon as I contacted them to say I hadn't received the issue yet. It came fast as well which was good so I didn't get it too late. You'll get it eventually, so don't worry. I believe that if you subscribe a second time to the same name and household you will get a warning that you've subscribed again. If you contact them (the quickest and most instant way to solve the problem being via phone call) they will tell you what has gone on and if you need to re-subscribe.
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Post by AnnaAmber on Nov 18, 2013 18:39:26 GMT
Thanks BT I just looked up my emails and finally found the one they sent me when I subscribed, and it says it should run out July 2014 so I wonder if it might have got lost in the post....I'll contact them anyway.
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Post by SarahHound on Nov 18, 2013 19:56:26 GMT
Definitely contact them, they are usually really good with missing magazines and send out replacements right away.
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Deleted
Deleted Member
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Post by Deleted on Nov 19, 2013 11:14:05 GMT
Hi AnnaAmber, sorry to hear you're having trouble with your subscription. You can call the subs team on 0844 848 8257 and they will hopefully sort this out for you - or you can email yourdog@bpgmags.com
Any problems, don't hesitate to call us in the office on 01476 859830.
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Post by AnnaAmber on Nov 19, 2013 18:37:44 GMT
I've sent an email to that address @sophieyourdog, thanks everyone!
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