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Post by SarahHound on Jul 19, 2013 23:44:50 GMT
Just like the title says! I opened a new bag of rabbit pellets and found bone shaped biscuits inside. I have complained to Pets at Home, where I bought the rabbit food, waiting on a response now. Rabbits shouldn't be eating dog food!  Untitled by Niseag, on Flickr |
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Post by tonib on Jul 19, 2013 23:59:54 GMT
Oh that's not good! Hope you get a prompt response & action. They may well have to withdraw the whole batch! After all there is a considerable difference between what a herbivore can digest compared to a carnivore!
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Post by BorderTerrier on Jul 20, 2013 17:21:54 GMT
Weird! Obviously P@H has had a mix up when packaging, or the company supplying pet food has.
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Post by charlottte on Jul 22, 2013 9:27:03 GMT
I'm hoping it wasn't rabbit flavoured dog food  On a more serious note, that's really not good! I would have thought they would have been manufactured on different lines - odd! |
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Post by SarahHound on Jul 22, 2013 10:12:19 GMT
Still haven't received a response...I have been feeding 5 rabbits on their food for 4 years now...they are going to loose quite a bit of business if they don't respond!
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Post by scallywag on Jul 22, 2013 10:17:33 GMT
SarahHound is it their own make ?? If not I would be picking up the phone to the Company who made it, did you phone P@H or email ?
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Post by SarahHound on Jul 22, 2013 10:18:26 GMT
Yes its their own brand. I have emailed and messaged them on Facebook. I'll phone next, but I really hope it doesn't come to that as I hate speaking on the phone, and I don't really like confrontation either.
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Post by scallywag on Jul 22, 2013 10:20:49 GMT
They can fob you off on email, harder on the phone, last complaint I made was re Kitchen Towel bleeding the color onto my carpet I got £15 voucher from them. I would phone for you but I don't do a good Scottish voice LOL
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Post by SarahHound on Jul 22, 2013 18:29:01 GMT
Just had this reply after sending in the batch code...
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Post by BorderTerrier on Jul 22, 2013 18:47:02 GMT
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Post by gladys on Jul 23, 2013 11:04:02 GMT
Just had this reply after sending in the batch code... They will probably send you a nice letter and a gift card to spend in store. I found a small rubber ring (off a machine we think) in their wainwrights wet dog food a few years back and they sent me a gift card with £40s on it!!  |
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Post by petitsfilous on Jul 23, 2013 11:19:57 GMT
Oh blimey. That's not good is it! Let's hope it's a one off.
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Post by SarahHound on Jul 23, 2013 15:03:15 GMT
Just had this reply after sending in the batch code... They will probably send you a nice letter and a gift card to spend in store. I found a small rubber ring (off a machine we think) in their wainwrights wet dog food a few years back and they sent me a gift card with £40s on it!! That's great! I found a piece of plastic in Butchers tins once, they sent me a £10 voucher, and I found rubber in a pouch of Felix cat food. They didn't send anything thought as they said it was too small to be harmful if swallowed!!! |
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Post by BorderTerrier on Jul 23, 2013 16:35:35 GMT
They will probably send you a nice letter and a gift card to spend in store. I found a small rubber ring (off a machine we think) in their wainwrights wet dog food a few years back and they sent me a gift card with £40s on it!! That's great! I found a piece of plastic in Butchers tins once, they sent me a £10 voucher, and I found rubber in a pouch of Felix cat food. They didn't send anything thought as they said it was too small to be harmful if swallowed!!!..... And??? Am I misunderstanding this? They should not simply leave it there just because it would cause no harm. They still put you through buying and revealing something inappropriate in cat food! They should at least do something to show they are apologetic! (If they are apologetic...) Edit: And at the end of the day, there was a flaw in their product! Aren't they bothered that that could possibly put someone off their product for the foreseeable future, because of this?? |
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Post by SarahHound on Jul 23, 2013 19:17:02 GMT
That's great! I found a piece of plastic in Butchers tins once, they sent me a £10 voucher, and I found rubber in a pouch of Felix cat food. They didn't send anything thought as they said it was too small to be harmful if swallowed!!!..... And??? Am I misunderstanding this? They should not simply leave it there just because it would cause no harm. They still put you through buying and revealing something inappropriate in cat food! They should at least do something to show they are apologetic! (If they are apologetic...) Edit: And at the end of the day, there was a flaw in their product! Aren't they bothered that that could possibly put someone off their product for the foreseeable future, because of this?? Exactly why I don't buy Felix anymore! |
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Aug 11, 2024 20:01:15 GMT
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Aug 11, 2024 20:01:15 GMT
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